We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, you will need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Our tunes and support are not transferrable between customers and/or cars if sold, etc. If you sell a car with our tune on it and we need to adjust the tune afterwards or help diagnose an issue, the new customer/owner will be charged a new fee.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email in any screenshots and codes and logs to firstname.lastname@example.org so we can have all information to help you as quickly as possible.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products. Please get in touch if you have questions or concerns about your specific item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.